1. Information we collect
We collect the information you give us: your name, email address, order details, the files you upload and payment information, which is handled by our payment processors.
2. How we use it
We use your information only to complete your orders, send order updates, provide support and improve the service. We do not sell your data to advertisers or other third parties.
3. Confidentiality
Your identity, order details and uploaded files are not shared with anyone outside what is needed to complete your order. Writers never see your name or contact details.
4. Data storage and security
Data is encrypted in transit and stored with established cloud providers that use access controls. Uploaded files are kept in secure file storage.
5. Cookies
We use the session cookies needed to keep you signed in. We do not use advertising cookies. Turning cookies off in your browser may stop parts of the site working.
6. Third-party services
We use trusted providers for hosting, file storage, email delivery and payments. Each has its own privacy policy covering how it handles data.
7. Your rights
You can ask to access, correct or delete your personal data at any time by messaging us from your dashboard or emailing support@bibloq.com.
8. Retention
Order data is kept for 24 months to support revisions and quality checks. You can ask for earlier deletion by contacting support.
9. Changes
We may update this policy. Material changes will be notified by email, and using the site after changes means you accept the updated policy.